AusEnergy (aus.energy) is owned and operated by Axis Social Pty Ltd (ABN 63 149 488 059) of 903/50 Clarence St Sydney NSW 2000.

‘We’, ‘us’ and ‘our’ refer to AusEnergy and our related businesses.

Our Commitment To Protect Your Privacy

We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.

We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

How We Collect Personal Information

AusEnergy collects personal information through various means to ensure we can provide our services effectively. Below are the primary methods through which we gather information:

• Enquiry Forms: We collect information directly from you when you fill out enquiry forms on our website at aus.energy. This includes details such as your name, email address, phone number, street address, energy bill size, information about your home or business, and any other information you choose to provide to help us understand your needs better.
• Google Analytics: Our website uses Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
• Cookies: We use cookies to enhance your experience on our website. Cookies are small pieces of data stored on your device that help our site remember information about your visit. They can make your next visit easier and the site more useful to you. For example, we use cookies to keep track of your preferences, the pages you have visited, and your login status. You have the option to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
• Third-Party Services: We may also collect information via third-party services that you use to interact with our site, such as social media platforms. This information is governed by the privacy policies of the third-party services and is used to help us better understand your preferences and tailor our services accordingly.

By using our website, you consent to the collection and use of your information as described in this section and our broader privacy policy. We are committed to ensuring that your information is secure and treated with the utmost care and respect.

How We Use Your Personal Information

AusEnergy collects and uses your personal information to provide you with insights into the potential eligibilty of your home or business for Government solar incentives. This may include insights like your Clean Energy Regulator Zone, potential Federal STC amounts and values, and potential solar savings.

Your personal information may also be used to connect you with one of our partner providers (solar companies) to deliver their services. Such services may include contacting you, providing a solar and/or battery system quote, and negotiating a sale.

Your personal information is also collected so AusEnergy and our partner providers can promote and market products and services to you. If you do not want AusEnergy to contact you to promote and market our products, services and special offers to you, please email [email protected].

When a user submits information for a AusEnergy the user provides express consent to opt in to directing marketing and send you marketing messages, materials, adverts and promotions relating to electricity and gas services as provided by our partner providers or energy retailers. You will be free to withdraw your consent to this at any time, by contacting us as detailed in this privacy policy or as detailed in any direct marketing that you receive.

Your personal information:

• Full name
• Street address
• Phone number
• Email address
• Street address
• Property information
• Solar status
• Energy usage
• IP Address
• Browser information (User Agent)

Consent for Information Sharing

AusEnergy may provide your personal information to our partner providers who are solar supply and installation companies. They may contact you to discuss their products and services.

By submitting your personal information via our website forms, you provide your consent for us to share your information in this way.

By providing this consent, you agree that:

• The partner provider may use your personal information to contact you about their products and services
• The partner provider may store your personal information for this purpose.
• You have the right to withdraw your consent at any time by contacting us as detailed in our privacy policy.

Cookies

AusEnergy may use ‘cookies’ on our websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for websites to remember your preferences. As such, cookies are designed to improve your experience of the websites that you visit.

In some cases, cookies may collect and store personal information about you. AusEnergy extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies; however, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.

AusEnergy may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. AusEnergy collects and manages IP addresses as part of the service of providing internet session management and for security purposes. AusEnergy may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, the AusEnergy websites.

AusEnergy may use third parties to analyse usage statistics on our websites. Such analysis is performed using data collected from our websites. The technology used by the third parties is not intended to collect personally identifiable information. In some limited circumstances, some personally identifiable information is collected, for example, when an email address is incorporated into a URL string. Personally identifiable information collected in this way is not used by the third party or AusEnergy for any purpose.

Ensure We Hold Accurate Information

AusEnergy takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:

• let us know if there are any errors in your personal information; and
• Keep us up to date with changes to personal information such as your name, address, and contact details by emailing [email protected].

You Can Access Your Personal Information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. AusEnergy reserves the right to charge a fee for searching for, and providing access to, your information.

Safety & Security Of Your Personal Information

We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

How To Contact Us

If you have any questions in relation to privacy or would like to ‘opt out’ or have us delete your personal information, please contact us between 9.00am and 5.00pm (EST), Monday to Friday.

• Email: [email protected]

Complaints

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our Complaints Officer at [email protected].

We will acknowledge your complaint within seven days.

We will provide you with a decision on your complaint within 30 days.

If you are dissatisfied with the response of our Complaints Officer you may refer your complaint to the Australian Information Commissioner: Office of the Australian Information Commissioner

• GPO Box 5218
• Sydney NSW 2001
• Phone 1300 363 992
• Visit www.oaic.gov.au

Data Retention Policy

At AusEnergy, we are committed to only keeping your personal information for as long as it is necessary for the purposes for which we have collected it, or as otherwise required by law. Once your personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify your personal information.

Third-Party Links

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy. Our privacy policy applies solely to information collected by AusEnergy on our website.

Further Information

You may request further information about the way we manage your personal information by contacting us.

Change In Our Privacy Policy

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and marketplace practices.

As a consequence, we may change this privacy policy from time to time or as the need arises.

You may request this privacy policy in an alternative form.